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SMS verification

Adding your phone number is now a requirement on OkCupid. You'll demand it to create a new business relationship, or (if you already have an account) to send messages or intros. Confirming your phone number helps keep your account rubber and secure, and makes information technology easier for you to log in to OkCupid. Since it's safer and more than user-friendly, it's a articulate win-win.

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Troubleshooting Help

If you can't receive SMS letters

We confirm your phone number by sending a code via SMS. This ways that you must take a device which tin can receive SMS messages, similar a mobile telephone. Nosotros cannot verify via landline, certain internet-based phone services, or sure texting apps. If yous are not able to receive an SMS, you will be unable to create an OkCupid account, or send letters and intros from an existing account. At this time we do non accept whatsoever workarounds or exceptions to this rule. If your number is not compatible with SMS, you will demand to utilise another number.

If you run into a message that your number is already in apply

A phone number can only be verified on one OkCupid business relationship at a time. This is because ourCommunity Guidelines state that you may simply have one active OkCupid account. To free upwardly your phone number to apply on your current business relationship, you'll demand to sign into and delete your other account. To practise this:

1. From Settings, log out of your current account
2. Choose "log in with telephone"
3. Enter your phone number and the SMS code to log into the business relationship that is currently linked to your number
4. Once you're logged in, go to your Settings page and delete the account.
5. You can so log into your other business relationship and add your number there.

If you're trying to sign up with your phone number, but aren't receiving a verification code

1. Beginning, make sure you entered the correct number. This sounds giddy, only it's easy to type in the wrong number! You'll also want to brand sure that the correct country code is selected.
2. If yous're still non seeing a code, y'all may want to contact your mobile carrier to ensure that "Message Blocking" is disabled. It could be that our code is getting automatically blocked equally potential spam which is why you lot're not getting it.
3. Nosotros cannot verify via landline, certain internet-based phone services, or certain texting apps. If you are non able to receive an SMS, yous will be unable to create an OkCupid business relationship, or send messages and intros from an existing account. If your number is not compatible with SMS, you will need to use another number.
4. You'll too want to make certain that you lot have proper reception on your phone and can currently receive SMS messages to the number you are adding.
5. Sometimes there are cursory connection bug with sending an SMS - if you don't receive a code or go an error message, it'southward worth trying again in a few minutes.

If your number has inverse

If your telephone number has inverse, you should be able to sign into your business relationship using your electronic mail address and password as long as you're signing in from a device that you've verified in the by. Once you've signed into the account, yous can follow the steps beneath to alter your phone number:

• Open OkCupid
• Tap/click "Sign in"
• Submit the email address and password for your OkCupid business relationship select the "adjacent" button don't striking the enter key or you'll be asked to verify your phone number.
• In one case you're logged in, follow the steps above to update your phone number

If y'all get a lawmaking but didn't request 1

It'due south likely someone got dislocated about their number or accidentally entered yours. We recommend blocking the number yous're receiving the verification text messages from and so that they terminate coming through.
If you ever practice desire to sign up for OkCupid, you'll need to brand sure to unblock the number so you can verify your account.

If someone asks you to send them your code

Do not ever share your SMS code with anyone else. If someone says "I just sent you a code from OkCupid, what is it?" this is a scam! They are trying to use your number on their account. If this happens, please email client support and allow united states of america know.

How to add together SMS on your telephone

1. Go to your Profile by clicking the "profile" icon on the bottom right menu
2. Click on "Account Settings"
3. Click on "Phone number"
4. Click on "Add phone number"
5. Enter your phone number and submit
6. We will text you lot a lawmaking
7. Enter the code in our app and submit!

How to add SMS on the website

1. You should run into a prompt to add a phone number. Click "enter phone number"
2. If you've already dismissed that page, then go to "Settings" from the menu at the top right of OkCupid. Click on "Add together phone number"
3. Enter your phone number and submit
4. We volition text you a code
5. Enter the code in our app and submit!

If yous demand to update your telephone number

• On the app
  1. Open OkCupid
  2. Tap on Contour
  3. Tap on Business relationship settings
  4. Tap on Phone
  5. Enter your new phone number and follow the steps to verify!
• On the website
  1. Open up okcupid.com
  2. Click on your profile photo
  3. Click on Settings
  4. Click on "Edit Telephone"
  5. Enter your new phone number and follow the steps to verify!

Account recovery

If you can't sign in to your account considering your phone number's changed, effort to log in with your electronic mail address and password.

1. Open OkCupid
2. Tap/click "Sign in"
3. Enter the e-mail address and password for your OkCupid business relationship
4. Once y'all're logged in, follow the steps above to update your phone number

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If you still need aid, you can  email a friendly human.

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Last updated on January 12, 2021

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Source: https://help.okcupid.com/article/202-sms-verification

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